FAQ
Booking & Reservation
How do I book a stay?
You can book directly through our website for the best rates and benefits. If you have questions before booking, feel free to contact us.
What is the minimum stay?
Minimum stay requirements vary by season. Most bookings require 2–3 nights, and holidays may require longer stays.
Is a security deposit required?
Yes, a refundable security deposit may apply. It is returned within a few days after checkout, pending inspection.
Do you offer discounts for longer stays?
Yes. Weekly and monthly stay discounts are available.
Check-In & Check-Out
What are the check-in and check-out times?
Check-in: 4:00 PM
Check-out: 10:00 AM
Is early check-in or late check-out available?
Requests may be accommodated based on availability and cleaning schedules. Fees may apply.
How do I access the property?
You will receive a unique door code and check-in instructions before your arrival. No key exchange required.
Property & Amenities
Are linens and towels provided?
Yes, fresh linens, towels, and starter toiletry essentials are provided.
Do both homes have Wi-Fi?
Yes, each home features fast complimentary Wi-Fi.
Do the homes have heating and air conditioning?
Yes — central heating and A/C are provided.
Is there parking available?
Yes, free private parking is available at each home. See listing details for parking capacity.
Are the kitchens fully equipped?
Yes, both homes include fully stocked kitchens with cookware, appliances, dishware, and essentials.
Pets
Are pets allowed?
Yes, we welcome pets at both homes with prior approval and a pet fee. Pet rules apply.
Is there a pet fee?
Yes — a pet fee applies and must be paid before arrival.
Safety & Security
Are there security cameras on the property?
Yes — exterior cameras are installed for safety. There are no cameras indoors.
Are fire pits and fireplaces available?
Yes — please follow all safety instructions provided in the home.
Is the area safe?
Yes — both properties are located in safe, family-friendly communities.
Community & Activities
Do we have access to community amenities?
Yes, depending on the property and community. Some amenities may require a fee payable onsite.
What activities are nearby?
Hiking, lakes, beaches, skiing, fishing, waterparks, wineries, golf, ATV tours, and more. See our “Things to Do” page.
House Rules
Are parties or events allowed?
No. Parties, events, and loud gatherings are strictly prohibited.
What are quiet hours?
Community quiet hours are typically from 10 PM to 8 AM.
Is smoking allowed?
Smoking is not permitted inside the homes. Outdoor smoking is allowed in designated areas only.
Cancellations & Refunds
What is the cancellation policy?
Cancellation terms are shown at booking and depend on the time of year and platform used. Direct bookings receive the most flexible options.
Do you offer trip insurance?
We recommend guests purchase travel insurance for peace of mind.
Still Have Questions?
We’re here to help. Reach out anytime and we’ll be happy to assist.
